OK, how about the second problem which happened last week with my daughter's PC. According to the lights on the back of the PC, the processor failed. So I called Geek Squad on the phone and they said, "Sure, no problem, bring it in, we can fix that." Well, actually after I dragged the PC over there I discovered that if I buy a new processor from Dell they will put it in for me. For $50. They wouldn't even bother checking the computer to make sure it really was the processor or even order the processor themselves. Putting in a processor may sound scary but if you can plug in a toaster without electrocuting yourself, you can put a new processor in a computer. It is about 5 minutes worth of work. So Geek Squad will be happy to put in the processor, with no guarantee that the processor is actually the problem, at the equivalent rate of $600 per hour. Nice work if you can get it.
They will install a hard drive at $40 (after you buy the hard drive). What does installing a new hard drive entail? Open the PC, slide the hard drive into a slot, and plug two cables into the hard drive. Close the PC and start her up. Less that 5 minutes work. They will install a memory chip for $30. Again, less than 5 minutes for you to do it yourself. They will install anti-virus software for $30 plus the cost of the software. Are you telling me that someone might own a computer and not know how to put a disk in their CD player because that is all Geek Squad will do for you. For $170 they will remove any viruses and spyware and add a firewall and some virus protection. $170!!! I cleaned up my sister's PC which was infected with both spyware and viruses without using anything other than some free anti-spyware software and 90-day free version of Norton.
Geek Squad is a rip-off. They charge outrageous amounts for the simplest work but are incapable of doing anything more than what anyone can do with just a little advice or assistance from a random teenager.